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Care Service Planner

Responsible to:

Care Service Manager

Responsible for:

  1. Leading and developing the team to effectively allocate support workers to service users. Make sure care and support is delivered on time, safely and in line with Local Authority Call On`s, Off`s and Diaries and Private service users wishes (as agreed in their care and support plan). 

  2. Ensuring that the Quality of Service Provision meets with policies and expectations.

  3. Ensuring that Regulatory Requirements are met.

  4. Implementing a high-quality service through with effective matching of service user needs with suitably qualified and experienced support workers.

  5. Facilitating effective communication between the Organisation, Service users, Care workers and outside Health Professionals and Local Authorities.

  6. Ensuring a high level of records are imported and held for both Support Workers and Service Users.

  7. Monitoring each of our areas and rostering requirements of its support teams.

  8. Ensuring all aspects of health and safety requirements are adhered to as specified within our Health and Safety Policy and Procedure and in accordance with any training given.

  9. At all times observe and respect the service user’s dignity, privacy and independence as far as is practical.

  10. To take the On-Call responsibility (additional payment) 

Skills required for the Job:

  1. You will have excellent communication, organisation and interpersonal skills and the ability to communicate effectively with a range of people using a variety of communication methods.

  2. You will have the ability to multitask, prioritise your own and other staff members workloads.

  3. You will have the capacity to work under pressure be flexible and take a problem-solving approach to work.

  4. You will be able to work as part of a team and have a sound understanding of accountability to ensure compliance with company policies and regulatory requirements.

  5. You will be adaptable, be able to embrace change and see change as a positive way forward, be able to maintain confidentiality at all times, be flexible towards the business needs, be proactive, be able to treat people with dignity.

  6. You will be a Team Player and be able to troubleshoot when the pressure is on. 

  7. 7)    You will be able to use your experience within the care industry including your experience of co-ordinating your own homecare knowledge of scheduling software such as a Homecare Care Roster.

Your day to day duties may include:

  1. You will liaise with the Care Manager to make sure enough support workers with the right skill mix are available, be involved in a rolling recruitment drive designed to meet the changing needs of the business. Arrange cover for support worker absenteeism or holidays.

  2. Manage all absenteeism’s through Bright HR and transfer this information to CarePlanner.

  3. You will monitor the allocation of support workers to maximise efficiency whilst also supporting them to maintain appropriate work/life balance, experience and time, to safely deliver the care and support plan.

  4. You will use IT systems to allocate support workers to provide care and support to the service users. Work with the managers to appropriately match support workers to service users taking into consideration:
    i.    The service user’s preference and care needs.
    ii.    Travel arrangements, routes and working patterns, to make enough use of support workers whilst meeting the service user’s needs.
    iii.    Changes in the care and support packages.
    iv.    Priorities when unexpected emergencies occur.

  5. Make sure staff rotas are completed and distributed weekly

  6. Take part in the emergency out of hours on call system

  7. Work with the office team to maintain up to date electronic and handwritten records. Make sure systems are used to monitor mileage and travel distances.

  8. Keep all information about support workers, service users and their families secure and confidential except where policy requires you to share to protect the individuals.

  9. You will liaise with and maintain partnerships with local authorities as well as health professionals along with other local community organisations.

  10. Work with the team and other health care professionals in social work profession to deliver high quality service to make a difference and improvements were necessary.

  11. Monitor staff service attendance (clocking in/out), monitor task completion and diary entries on a daily basis. Escalate to the Care Service Manager if any issues are noted.

  12. Monitor Company vehicle usage ensuring vehicles are used for company business only, this is in line with company policy.

  13. Monitor Company Car Fuel Consumption through the Fuel Card System ensuring fuel is used for company business only, this is in line with company policy.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

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